Urgent - Japan Customer Support Team Leader (Online Game company)
| Job Title: | Urgent - Japan Customer Support Team Leader (Online Game company) |
| Location: | Hong Kong |
| Specialisation: | Human Resources |
| Salary: | $0 - $0 |
| Job Reference: | PR/080717 |
| Contact Person: | Akihisa Watanabe |
| Contact Email: | akihisa.watanabe@jac-recruitment.com |
| Job Published: | January 11, 2022 14:05 |
COMPANY OVERVIEW
Our client, a Online Game company is looking for candidates Japan Customer Support Team Leader.
JOB RESPONSIBILITIES
- Ensure that more complex customer issues are followed up and resolved in a timely manner / provide first line escalation support
- Facilitate resolutions to customer queries and issues brought forward while actively striving to achieve a “one correct answer” across all channels
- Conduct induction training for new joiners in an informative and motivational fashion
- Keep induction training material / modules updated
- Show innovation by constantly improving the training program and tailoring it to the needs of the company and new joiners
- Be the first point of contact for the Customer Care Agent
- Contribute to the ongoing improvement of the Customer Care team’s performance
JOB REQUIREMENTS
- Native level of Japanese, fluent English
- Strong leadership skill
- Strong communication and interpersonal skills
