Terms of the organizer's contract
1. OBLIGATIONS OF THE CONTRACTING PARTIES
1.1. The tour operator undertakes:
1.1.1. To ensure the proper provision of all services specified in the Agreement to the Tourist (s), taking into account the legitimate expectations of the Tourist (s).
1.1.2. Organize a tourist trip for the Tourist (s) according to the program specified in the catalog or other travel description material, or if changes have been made in the travel program specified in the catalog or other travel description material before signing this agreement, according to the modified program. The catalog or other material describing the trip, or the modified program, is an integral part of this agreement.
1.1.3. If the minimum number of tourists is not collected, the Tourist (s) shall be notified of the termination of the Agreement in writing no later than before the start of the trip:
1.1.3.1. 20 days if the duration of the trip is longer than 6 days;
1.1.3.2. 7 days, if the duration of the trip is not less than 2 days and not more than 6 days;
1.1.3.3. 48 hours in advance if the journey time is less than 2 days. The minimum number of tourists traveling by bus is 25 tourists. If the description of the booked trip is accompanied by another minimum number of tourists, the latter shall apply.
1.1.4. In good time before the start of the trip, provide the Tourist with the necessary receipts, coupons, tickets, information on the estimated time of departure and, where applicable, check-in and waiting times at intermediate stops, transport connections and arrival, in the form of the contract or other form chosen by the tourist. time.
1.1.5. Provide the Tourist (s) with accurate and non-misleading information on the destination, the itinerary (departure, return, dates and times and places and countries visited, indicating the dates of departure and departure) and any changes to the journey. services provided in the catalog or other travel material or modified program, the means of transport and their category, , border formalities and procedures for obtaining visas, requirements for the quantity, number and prohibitions of items to be imported, the time taken to obtain visas, the procedure and conditions for drawing up the contract, the total cost of the journey,
1.1.6. In cases when the Tour Operator agrees to provide the Tourist with accommodation services corresponding to a specific category in accordance with the rules of the host country, without specifying the specific accommodation provider, the Tour Operator must inform the Tourist about the type, category and catering. The tour operator must also provide the Tourist with non-misleading and detailed information on the level, quantity and quality of amenities, services and entertainment and their possible differences depending on the specific accommodation provider.
1.1.7. Provide in the contract: information on intermediate stations and stopping times, location and information on the passenger's position in the vehicle (except for the plane and unforeseen technical stops), the tour operator's local representative, tour guide, contact center or other services that allow the Tourist to quickly contact The name, address, telephone number, e-mail address, fax number of the tour operator and the ongoing, epidemiological status, preventive measures, information on health insurance procedures, information on optional or compulsory insurance contracts, reimbursing the tourist for the cancellation or assistance of an organized tourist trip, including the return of the tourist to the place of departure, to cover the costs of accident, illness or death, information on exchange conditions and procedures. If minors are traveling, provide parents or guardians with information that allows direct contact with the minor or the person accompanying the minor at the minor's place of residence.
1.1.8. When a Tourist Group consists of more than 15 minors under the age of 16 or more than 7 minors with disabilities, ensure that, in addition to the travel guide, this Tourist Group is accompanied by another adult.
1.1.9. Without undue delay, provide the Tourist (s) in difficulty with the necessary assistance during the journey or in the event of force majeure:
1.1.9.1. provide relevant information on health services, local authorities and consular assistance;
1.1.9.2. to help the Tourist to use means of distance communication;
1.1.9.3. help find alternative travel services.
1.1.10. Use the personal data provided by the tourist (s) only for processing travel documents and ordering travel services.
1.1.11. Return to the Tourist all money paid by the Tourist or on his behalf for the trip without undue delay, but not later than within 14 days from the date of termination of the Agreement.
1.1.12. If the contract is concluded at a distance, the tour operator shall provide the tourist with a copy of the contract or a confirmation of the contract on a durable medium without undue delay.
1.1.13. For the purposes of this Agreement, "Tourist" means a natural person who has entered into an agreement with the Tour Operator (Signatory) or any natural person (s) on whose behalf the Signatory purchases an organized tourist trip and assumes all rights and obligations. under the Contract (other beneficiaries) or any natural person to whom the person signing the contract or any beneficiary transfers his right to travel.
1.1.14. If it becomes clear after the conclusion of the Contract that the performance guarantee ends before the start of the tourist trip, inform the Tourist in writing (by post, fax, e-mail, short message or other means specified in the Contract) about the new performance guarantee, indicating the new performance guarantee. the number of the document certifying the security, its term of validity and the details and contact details of the insurance or financial institution that issued it.
1.1.15. The trip is not adapted for people with reduced mobility.
1.2. The tourist (s) undertakes:
1.2.1. Pay for the trip on the terms and conditions specified in the Agreement.
1.2.2. When concluding a Contract for an individual trip (when the Tourist travels in his own transport and orders only accommodation), pay a 50% advance payment for the trip after confirming the hotel reservation. The balance must be paid no later than 28 days before departure.
1.2.3. When concluding a contract for an exotic trip, and at least 10 weeks before the start of the trip, pay an advance of 60% for the trip. The balance must be paid no later than 8 weeks before departure.
1.2.4. When concluding a Contract for a study or leisure trip by air, if more than 28 days remain before the start of the trip, to pay an advance of 40% for the trip, and to pay the balance no later than 28 days before departure. When concluding a contract, if less than 28 days remain before the start of the trip, pay the full price for the trip immediately.
1.2.5. When concluding a Bus Travel Agreement, if there are more than 21 days left before the start of the trip, pay an advance of 20% for the trip, and pay the balance no later than 21 days before departure. When concluding a contract, if less than 21 days remain before the start of the trip, pay the full price for the trip immediately. These conditions for the payment of the trip do not apply if the Tourist has concluded a financing (consumer credit) agreement for the financing of the trip.
1.2.6. When concluding a contract for a ski trip by air, pay 40% in advance for the trip at the time of booking the trip and pay the balance no later than 45 days before departure. When concluding a contract, if less than 45 days remain before the start of the trip, pay the full price of the trip immediately for the trip.
1.2.7. Provide in a timely manner all information and documents required by the Tour Operator to perform this Agreement.
1.2.8. Arrive on time at the specified departure points and departure points specified by the travel guide, as well as intermediate points; to follow the instructions of the Tour Operator regarding the performance of the trip or its separate parts; to comply with the requirements of public order, international passenger transport regulations, baggage transportation procedures and the quantity, number and prohibitions of items brought into the country. Follow the instructions of the border and customs services.
1.2.9. When traveling with minor children, follow the “Procedure for Temporary Departure of a Child to Foreign Countries Outside the Schengen Area” approved by the Government of the Republic of Lithuania.
1.2.10. Compensate for damage caused during the trip (damaged hotel inventory, vehicles, etc.). If the damage is caused to a minor, all losses are compensated by the person responsible. If the Tourist accepts the fault and agrees to compensate the damage, the damage must be compensated on the spot. In cases when the Tourist does not accept the fault, the Tour Operator has the right to recover the damage in accordance with the procedure established by the laws of the Republic of Lithuania. The tourist is not obliged to compensate for the damage caused by force majeure.
1.2.11 The Tourist, the main party to this Agreement, must inform other Beneficiaries that the tourist trip is organized only in accordance with the terms and conditions specified in this Agreement and all Tourists must comply with all terms and conditions and provide them with all information sent by the Tour Operator.
2. RIGHT TO WITHDRAW THE CONTRACT
2.1. The Tourist has the right to terminate the Agreement at any time before the start of the trip. Withdrawal from the contract shall take effect from the moment of its declaration.
2.2. If the tourist terminates the Agreement:
2.2.1. for an individual trip, he must pay the Tour Operator the Contract Termination Fee. The amount of the termination fee in this case may not exceed the maximum price of one trip. The Parties agree and agree that the amount of the termination fee depends on the time remaining before the start of the trip: if there are more than 49 days left before departure - 20 percent; if there are 49 to 28 days left before departure - 50 percent; if 28 to 14 days remain before departure - 80 percent; if less than 14 days remain before departure - 100 percent. Upon termination of the Agreement by the tourist, when he has concluded a financing (consumer credit) agreement for the financing of the trip, he must compensate the financier for the losses incurred due to the termination of the Agreement (financing and maintenance fees, interest, etc.)
2.2.2. for an exotic trip, he must pay the Tour Operator the Contract Termination Fee. The amount of the termination fee in this case may not exceed the maximum price of one trip. The Parties agree and agree that the amount of the termination fee depends on the time remaining before the start of the trip: if there are more than 10 weeks left before departure - 60 percent; if 10 to 8 weeks remain before departure - 80 percent; if less than 8 weeks before departure - 100 percent. If the tourist terminates the Contract for a scheduled flight, the price of the flight ticket will not be refunded. Upon termination of the Agreement by the Tourist, when he has concluded a financing (consumer credit) agreement for the financing of the trip, he must compensate the financier for the losses incurred due to the termination of the Agreement (financing and maintenance fees,
2.2.3. for a sightseeing or leisure trip by air, he must pay the Tour Operator the Termination Fee. The amount of the termination fee in this case may not exceed the maximum price of one trip. The Parties agree and agree that the amount of the termination fee depends on the time remaining before the start of the trip: if there are more than 28 days left before departure - 40 percent; if 28 to 21 days remain before departure - 50 percent; if there are 21 to 11 days left before departure - 70 percent; if less than 11 days remain before departure - 100 percent. If the tourist terminates the Contract for a scheduled flight, the price of the flight ticket will not be refunded. Upon termination of the Agreement by the Tourist, when he has concluded a financing (consumer credit) agreement for the financing of the trip, he must compensate the losses of the financier,
2.2.4. for a ski trip by plane, he must pay the Tour Operator a Contract Termination Fee. The amount of the termination fee in this case may not exceed the maximum price of one trip. The Parties agree and agree that the amount of the termination fee depends on the time remaining before the start of the trip: if there are more than 45 days left before departure - 40 percent; if 45-21 days remain before departure, 60 per cent shall be applied, if the trip is canceled 20-7 days before the start of the trip - 80 per cent, if the trip is canceled 6 days or less before the start of the trip - 100 per cent of the trip price. If the tourist terminates the Contract for a scheduled flight, the price of the flight ticket will not be refunded. Upon termination of the Contract by the Tourist,
2.2.5. for travel by bus, he must pay the Tour Operator the Termination Fee. The amount of the termination fee in this case may not exceed the maximum price of one trip. The Parties agree and agree that the amount of the termination fee depends on the time remaining before the start of the trip: if there are more than 21 days left before departure - 20 percent; if 21 days to 14 days remain before departure - 50 percent; if 14 days to 7 days remain before departure - 80 percent; if there are 7 days or less before departure - 100 percent. Upon termination of the Agreement by the tourist, when he has concluded a financing (consumer credit) agreement for the financing of the trip, he must compensate the financier for the losses incurred due to the termination of the Agreement (financing and maintenance fees, interest, etc.)
2.2.6. At the request of the tourist, the Tour Operator must provide a justification for the amount of the Contract Termination Fee. In all cases, the amount of the termination fee may not exceed the price of the trip specified in the Agreement.
2.3. The Tourist has the right to terminate the Agreement and not to pay the Termination Fee in the following cases:
2.3.1. if the Tour Operator changes the terms and conditions of the Agreement before the start of the trip and the Tourist does not agree with the changes to the Terms and Conditions proposed by the Tour Operator within a reasonable term specified by the Tour Operator, when:
2.3.1.1. The tour operator is obliged to substantially change any of the main travel services and / or features before the start of the trip;
2.3.1.2. The Tour Operator may not fulfill the special requirements of the Tourist specified in the Agreement;
2.3.1.3. The tour operator proposes to increase the price of the trip by more than 8 percent in accordance with Article 1 of the CC of the Republic of Lithuania 6,752 .
2.3.2. if due to the defects indicated by the Tourist, the Contract cannot be continued and the Tour Operator does not eliminate the defects within a reasonable period set by the Tourist. LR CK 6,752 1 p. 3 d. in the cases provided for, the tourist may request a reduction in the price of the trip or compensation for pecuniary and non-pecuniary damage;
2.3.3. if force majeure circumstances occur at or in the immediate vicinity of the destination, which may make it impossible to carry out the trip or take the Tourists to the destination. In this case, the Tourist has the right to demand a refund of the money paid for the trip, but is not entitled to additional compensation;
2.3.4. The tourist has the right without giving any reason within 14 days of refuse at the premises of the contract concluded LR CK 6.228 10 Art. 1 d. established order and must notify the tour operator LR CK 6.228 10 Art. 6 and 7 d. in accordance with the procedure laid down.
2.4. The Tour Operator has the right to terminate the Agreement before the start of the trip, return all the amounts paid for the trip to the Tourist and compensate the damage suffered by the Tourist.
2.5. If the Tour Operator refuses the Agreement, he may offer the Tourist a new trip of the same or better quality (alternative trip).
2.6. In case of termination of the Agreement by the Tour Operator, the damage suffered by the Tourist shall not be indemnified in the following cases:
2.6.1. the number of persons who have purchased the trip is less than the minimum number of Tourists specified in the Agreement and the Tourist has been informed about it;
2.6.2. The Tour Operator is unable to perform the Force Majeure Agreement and shall immediately notify the Tourist of the termination of the Agreement before the start of the trip.
2.7. When, upon termination of the Agreement, the Tour Operator, travel agency or travel agent becomes obliged to return to the Tourist all or part of the money paid for the trip, the money must be returned to the account specified by the Tourist within 10 working days of termination.
3. TRAVEL PRICE CHANGE
3.1. After concluding the Agreement, the Tour Operator has the right to increase the price of the trip only if the price increase is directly determined by the change:
3.1.1. The cost of transporting tourists due to the cost of fuel or other energy sources;
3.1.2. the amount of fees or charges for services covered by the Contract charged by third parties not directly involved in the journey;
3.1.3. the exchange rate for the trip.
3.2. The tour operator must inform the tourist about the price increase at least 20 days before the start of the trip, stating the reasons for the price increase and how the price increase was calculated. The information shall be presented in a durable medium in a clear and comprehensible manner.
3.3. If the increase in the price of the trip exceeds 8 percent of the final price of the trip, the Tourist has the right to terminate the Agreement or choose an alternative trip offered by the Tour Operator.
3.4. After concluding the Contract, the tourist has the right to demand a reduction in the price of the trip in the following cases:
3.4.1. reduction of the expenses specified in Clause 3.1 of the Agreement after the conclusion of the Agreement, but before the start of the trip;
3.4.2. for improper performance of the Agreement, unless the Tour Operator proves that the Agreement is improperly performed due to the fault of the Tourist;
3.4.3. when the alternative services offered result in a lower quality of travel than specified in the Contract;
3.4.4. if the Tour Operator is unable to offer alternative services due to justified reasons or the Tourist refuses them in accordance with Article 6.754 of the CC of the Republic of Lithuania. 5 d.
3.4.5. if due to the defects indicated by the Tourist, the Contract cannot be continued and the Tour Operator does not eliminate the defects within a reasonable period set by the Tourist.
3.5. If the price of the trip is reduced, the Tour Operator has the right to deduct the actual administrative costs from the amount to be reimbursed to the Tourist. At the request of the tourist, the Tour Operator must provide a justification for such administrative costs.
4. MODIFICATION OF OTHER TERMS AND CONDITIONS
4.1. Prior to the start of the trip, the Tour Operator has the right to unilaterally change other terms of the Agreement only if all the conditions are met:
4.1.1. the changes are not substantial;
4.1.2. The tour operator has provided the Tourist with information about the changes in a clear and comprehensible form on a durable medium in the form desired by the Tourist.
4.2. The tour operator shall, without undue delay, provide the Tourist with information on a durable medium in a clear and comprehensible manner on:
4.2.1. proposed amendments to the contract;
4.2.2. a reasonable period of time within which the Tourist must inform the Tour Operator of his decision;
4.2.3. consequences if the Tourist does not respond within the term specified by the Tour Operator;
4.2.4. an alternative trip and its price when such a trip is offered.
4.3. The Tourist has the right to agree to the amendments to the terms and conditions of the Agreement proposed by the Tour Operator or to terminate the Agreement without paying the Termination Fee within a reasonable period of time specified by the Tour Operator.
4.4. Upon termination of the Agreement by the Tourist, the Tour Operator may offer the Tourist another trip of equivalent or higher quality. If the amendments to the Agreement or the chosen alternative trip reduce the quality of the trip or reduce its price, the Tourist has the right to demand a refund of the difference in the reduced price.
4.5. After the conclusion of the Agreement, any term of the Agreement may be amended by written agreement of both parties.
5. CHANGE OF CONTRACTING PARTIES
5.1. The Tourist has the right to transfer his right to the trip to another person who will acquire all the rights and obligations of the Tourist under the Agreement, if he gives a reasonable notice to the Tour Operator before the start of the trip. A tourist report is considered justified in all cases if it is submitted no later than 7 days before the start of the trip.
5.2. The Tourist and the other person transferring the right to travel shall be jointly and severally liable to the Tour Operator for the payment of the travel price and expenses related to the transfer of the right to travel.
5.3. The tour operator must inform the Tourist transferring his right to travel to another person of the actual costs of the transfer of the Contract and provide supporting evidence. Those costs must be reasonable and not exceed the actual costs incurred by the Tour Operator for the transfer of the Contract.
5.4. The transfer of the trip between the Tourist and the person to whom the trip is transferred must be formalized in a written agreement. The person taking over the trip, having concluded the contract, or the Tourist who has transferred the trip, must inform the Tour Operator in writing and provide the information and documents necessary for the smooth execution of this Agreement with respect to the person taking over the trip.
5.5. In cases where such a transfer of the trip contradicts the rules of the person assisted by the Tour Operator (ie if it is no longer allowed to book a place in the vehicle and / or hotel on behalf of a new person during the remaining period), the Tourist must be provided with these rules.
6. RESPONSIBILITY OF THE TRAVEL ORGANIZER
6.1. The Tour Operator shall be liable for any technical deficiencies in the booking system caused by its fault in the conclusion of the Contract and for any errors made during the booking process. Liability does not apply when booking errors are due to the fault of the Tourist or caused by force majeure.
6.2. The Tour Operator must, without undue delay, provide the Tourist in difficulty with the necessary assistance specified in Clause 1.1.9 of the Agreement. points.
6.3. If assistance to the Tourist is required due to reasons arising from the Tourist's intentional acts or negligence, the Tour Operator is entitled to charge a fee for the provision of such assistance, the amount of which may not exceed the actual costs incurred by the Tour Operator.
6.4. The Tourist shall, without undue delay, notify the Tour Operator, through the contacts specified in the Agreement, of any case of improper performance or non-performance of the Agreement observed by him during the trip and indicate a reasonable time limit for rectification of deficiencies. If the deficiencies need to be rectified immediately, the tourist is not required to specify a deadline.
6.5. If the services specified in the Agreement are not provided in accordance with the terms of the Agreement, the Tour Operator must rectify the defects specified by the Tourist within a reasonable time, unless this is impossible or would cause disproportionate costs, taking into account the extent of defects and the value of improperly provided services.
6.6. If the Tour Operator does not rectify the deficiencies due to the Agreement 6.5. for the reasons specified in paragraph, the Tourist has the right to demand compensation for pecuniary and non-pecuniary damage without undue delay.
6.7. If the Tour Operator does not rectify the defects within a reasonable period set by the Tourist not due to the Agreement 6.5. for the reasons set out in point, the Tourist may do the same and claim the necessary expenses
6.8. If the Tour Operator is unable to provide a significant part of the services under the Agreement or the Return Service is not provided as agreed, the Tour Operator must offer the Tourist suitable alternative services at no additional cost, if possible, equal to or higher than specified in the Agreement. it so that the journey can continue. When the offered alternatives result in a lower quality of travel than specified in the Contract, the Tour Operator shall reduce the price of the trip accordingly.
6.9. If the proposed alternatives are not similar to those services agreed in the contract, or if the price reduction granted is inadequate, the Tourist may refuse them.
6.10. If the non-compliance substantially affects the performance of the trip and the Tour Operator does not remedy the situation within a reasonable period set by the Tourist, the Tourist may terminate the Agreement without paying the termination fee and request a price reduction and / or compensation for pecuniary and non-pecuniary damage.
6.11. If it is not possible to offer alternatives or the Tourist refuses the offered alternatives in accordance with Clause 6.9 of the Agreement, the Tourist is entitled to a price reduction and / or compensation for pecuniary and non-pecuniary damage without terminating the Agreement.
6.12. If the trip includes a passenger transport service, in the cases specified in clauses 6.9 - 6.11 of this Agreement, the Tour Operator must ensure the return of the Tourist to the original place of departure by equivalent means or transportation to another location agreed by the Tourist, as well as refund to the Tourist for services not provided. .
6.13. If due to force majeure the Tour Operator cannot guarantee the return of the Tourist in accordance with the Contract, the Tour Operator must pay for the necessary accommodation, the category of which is, if possible, equivalent to the Contract, for the period of force majeure, but not longer than three nights. for each Tourist, unless longer periods are provided for in other laws or regulations of the European Union.
6.14. The tourist has the right to demand compensation for pecuniary and non-pecuniary damage without undue delay in the following cases:
6.14.1. if due to the deficiencies indicated by the Tourist the Contract cannot be continued and the Tour Operator does not eliminate the deficiencies within a reasonable period set by the Tourist;
6.14.2. if the Tour Operator is unable to offer alternative services for justified reasons or the Tourist refuses them in accordance with Clause 6.9 of the Agreement;
6.14.3. in other cases established by the Central Committee of the Republic of Lithuania.
6.15. The Tour Operator shall not be liable for improper performance of the Agreement if the Tour Operator proves that the Agreement was improperly performed due to:
6.15.1. the fault of the tourist;
6.15.2. the fault of a third party unrelated to the provision of services under the Contract and it was therefore not possible to foresee or avoid the damage;
6.15.3. force majeure.
6.16. If the damage, except for damage caused by the death of the Tourist, personal injury, as well as intentional damage or damage caused by gross negligence, is caused to the Tourist by providing the service provided for in the Contract, but not by the Tour Operator, the Tour Operator's liability for such damage may be limited. triple the cost of the trip.
6.17. The tourist's right to compensation or the right to a price reduction shall not affect the rights of passengers under February 11 Regulation (EC) No 1/2003 of the European Parliament and of the Council Repealing Regulation (EEC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. 295/91 (OJ 2004 L 046, p. 1), October 23 Regulation (EC) No 1/2003 of the European Parliament and of the Council Regulation (EC) No 1371/2007 on rail passengers' rights and obligations (OJ 2007 L 315, p. 14); April 23 Regulation (EC) No 1/2003 of the European Parliament and of the Council 392/2009 on the liability of carriers of passengers by sea in the event of accidents (OJ 2009 L 131, p. 24); November 24 Regulation (EU) No 182/2011 of the European Parliament and of the Council 1177/2010 on the rights of passengers when traveling by sea and inland waterway, amending Regulation (EC) No 2006/2004 (OJ 2010 L 334, p. 1), February 16 Regulation (EU) No 182/2011 of the European Parliament and of the Council Amending Regulation (EC) No 181/2011 on the rights of passengers in bus and coach transport 2006/2004 (OJ 2011 L 55, p. 1) and in accordance with international conventions.
6.18. The Convention for the Unification of Certain Rules for International Carriage by Air, signed in Warsaw in 1929, shall apply mutatis mutandis to carriage by air. 12 October 1955 The Hague Protocol for the Unification of the Convention for the Unification of Certain Rules for International Carriage by Air was signed in Warsaw in 1929. Convention for the Unification of Certain Rules for International Carriage by Air, signed on 12 October 1999, May 28 In Montreal, the provisions limiting the Carrier's liability and Regulation EC 889/2002 supplementing Council of Europe Regulation EC 2027/97 on Carrier's Liability in the Event of Aviation Incidents. This Convention establishes and in many cases limits the liability of the carrier in the event of death or injury of a person, as well as in the event of loss of, damage to or delay in the carriage of luggage.
6.19. Compensation paid by the Tour Operator in accordance with Clause 6.14 of the Agreement or price reduction granted to the Tourist by the Tour Operator in accordance with Chapter 3 of the Agreement and compensation paid or reduced in accordance with European Union legislation and international conventions referred to in Clause 6.17 of the Agreement shall be deducted double damages.
6.20. Property and non-property damage caused to a tourist shall be compensated in accordance with the procedure established by the Central Committee of the Republic of Lithuania.
6.21. The Tour Operator is responsible for the correctness and accuracy of the information provided in the catalog or other material describing the trip, which is an integral part of this Agreement, except in at least one of the following cases:
6.21.1. The tourist was informed of any changes to this information prior to the conclusion of the Contract, and the possibility of changes was clearly provided for in the catalog or other material describing the trip;
6.21.2. amendments shall be made after the conclusion of the Agreement by written agreement of both parties.
6.22. The Parties agree and agree that if the Tourist (s) do not obtain an entry visa through no fault of the Tour Operator, they forget or lose their identity documents, if the documents are messy and not ready for travel, if the Tourist (s) do not arrive at the initial departure and travel guide places of departure, arbitrarily interrupts the trip or refuses part of the services, the Tour Operator is not responsible and does not pay the related expenses to the Tourist.
7. FINAL PROVISIONS
7.1. Complaints arising during the trip due to improper performance or non-performance of the Agreement must be submitted by the Tourist without undue delay in writing or on a durable medium to the tour guide, local representative of the Tour Operator, contact center or other service or, failing that, to the Tour Operator.
7.2. If the claims cannot be resolved during the trip, the Tourist may submit claims to the Tour Operator in writing within 3 months from the end of the trip.
7.3. The limitation period for the submission of tourist claims to the Tour Operator for damages for improper performance or non-performance of the Agreement is 2 (two) years.
7.4. The Tour Operator examines the Tourist's application free of charge and, when it does not agree with the Tourist's requirements, no later than within 14 days from the date of receipt of the Tourist's application, provides the Tourist with a detailed reasoned written response based on documents. The tour operator's internal claims handling procedure is provided in Annex No. 1 to the Agreement. 1 and form an integral part of this Agreement.
7.5. Disputes regarding improper performance or non-performance of the Agreement out of court shall be examined in accordance with the procedure established by the Law on Consumer Rights Protection of the Republic of Lithuania at the State Consumer Rights Protection Service, address Vilniaus st. 25, 01402 Vilnius, el. p. tarnyba@vvtat.lt, fax. (8 5) 279 1466, website www.vvtat.lt. The application can be submitted electronically via the EGS platform http://ec.europa.eu/odr/.
7.6. An application of a tourist to an institution examining consumer disputes does not deprive a tourist of the right to apply to a court of general competence in accordance with the procedure established by the CPC of the Republic of Lithuania with a request to examine the dispute on the merits.
7.7. The contract is made in two copies of equal legal force, one for each party.
7.8. If the Agreement is concluded remotely, the Tour Operator shall provide the Tourist with a copy of the Agreement or a confirmation of the conclusion of the Agreement on a durable medium after concluding the Agreement or without undue delay after its conclusion.
7.9. A copy of the off-premises contract or a confirmation of the contract shall be provided to the tourist on paper or, if the tourist agrees, on another durable medium.
7.10. The provisions of this Agreement are binding on the Tour Operator and all Tourists. The Tourist confirms that he / she has thoroughly read the submitted Agreement and understood all its provisions and informed the other Tourists - beneficiaries that the tourist trip is organized only in accordance with the terms of this Agreement and all Tourists must comply with all terms of the agreement.
7.11. The tourist confirms that before signing this Agreement he had access to the operating conditions of the air carrier operating the flight and baggage, received in writing or on another available durable medium the basic conditions of carriage (if buying a flight).
The tourist confirms that before signing the contract received:
-written document (catalog, program or other material describing the journey) containing information on intermediate stations and stopping times, accommodation, means of transport and tourist location, travel services, itinerary, place of departure and return, time, places visited, their epidemiological condition, currency exchange, border crossing procedures, restrictions on the import of items, obtaining visas, immunoprophylaxis requirements; the name, address and telephone number of the representative of the tour operator and / or travel agency, who could be called in case of an emergency, or information that would help him to contact the tour operator and / or travel agency;
- a link to an electronic document on the tour operator's website www.Carnival Utopia, which contains all the latest information related to the trip. The tourist confirms that such information is appropriate and acceptable to him;
-information on changes in the travel descriptions provided in relation to the trip of his choice.
The tourist confirms that he is aware of the possibility of concluding insurance contracts to cover the costs incurred by the tourist due to a missed trip, assistance provided, including repatriation, accident or illness, loss of travel connection, delay, damage, destruction, loss of luggage, as well as the procedure for issuing these prohibitions.
The tour operator does not insure tourists with health, life and civil liability, luggage or missed travel insurance. The tour operator is not responsible for the loss or damage of tourist luggage during the trip.
Comments: A tourist who refuses to travel due to unfavorable weather conditions (snow cover, etc.) and who wishes to withdraw from the Agreement is subject to the conditions for withdrawal provided for in the clauses of the Agreement.
Contact details of the Tour Operator's local representative / tour guide / contact center to enable the Tourist to quickly contact and communicate with the Tour Operator, to seek assistance in the event of difficulties, or to make a claim for improper performance or non-performance of the contract: [name or surname , address, phone number, e-mail postal address, fax number]
The signing of the contract does not guarantee that the reservation for the hotel chosen by the Tourist will be confirmed. The Tourist will be notified separately about the booking confirmation. Failure to confirm the reservation, the signed Agreement for accommodation in a specific hotel becomes invalid. The tourist has the right to choose an alternative travel option when concluding a new contract. If the Tourist refuses to enter into a new Agreement, the Tour Operator must return the money paid to the Tourist for the expired Agreement.